How It Works

YourJourney,FromGCCtoWorld-ClassCare

A complete, governed pathway from patient registration to genomic report delivery — in seven steps, across two continents, with your privacy protected at every stage.

Seven steps.

One seamless pathway.

Zero compromise.

01

Step 1 of 7

Patient Initiation

Your journey begins on your terms.

Everything starts with you. No referral required, no opaque process. You register on the GeneAI platform, select the genomic service you need, and complete your informed consent entirely digitally.

What Happens Behind the Scenes

Your registration triggers a secure case record creation. Your personal identity data and your case data are immediately separated into isolated storage — the first layer of double-blind anonymisation.

Process Breakdown

Registration

Create a secure patient account. Your identity is verified and encrypted at account creation.

Service Selection

Choose from whole genome sequencing, whole exome sequencing, targeted gene panels, or carrier testing based on your clinical need.

Informed Consent

Read and digitally sign the GeneAI informed consent document. This covers what your data is used for, how it is anonymised, and your rights at every stage.

Intake Questionnaire

Complete a clinical history form that helps our partner laboratories contextualise your results appropriately.

02

Step 2 of 7

Local Collection

Tested close to home, analysed at the forefront.

You visit an approved GCC collection laboratory — in your country, in your language. The sample collection process is identical to a standard blood draw or buccal swab, performed by trained clinical staff.

What Happens Behind the Scenes

The collection laboratory sees only a case reference number, not your personal identity. They follow GeneAI collection standard operating procedures developed in collaboration with our UK laboratory partners.

Process Breakdown

Lab Appointment

Book via the patient portal. You will receive your nearest approved collection sites with availability.

Identity Verification

Your identity is verified at the collection lab against your secure GeneAI case reference — no personal data is shared with the lab beyond what is needed for the appointment.

Sample Collection

Your sample (typically a blood draw or saliva collection) is performed by a qualified clinician following GeneAI-approved collection protocols.

Pre-coding

The sample receives its coded identifier at the moment of collection. Your personal name is not written on any sample container.

03

Step 3 of 7

Anonymised Logistics

Your identity travels separately from your sample.

This is the heart of the GeneAI privacy architecture. Your sample is assigned a coded identifier that completely replaces all personal information. It then travels to the UK through a certified medical cold-chain logistics partner.

What Happens Behind the Scenes

The re-identification key — the link between the case code and your identity — is held exclusively in the GeneAI secure key vault. No logistics partner, no laboratory, and no third party has access to this key.

Process Breakdown

Sample Coding

A unique, randomised case code is permanently assigned. No name, date of birth, or country of origin appears on the sample or accompanying documentation.

Documentation Package

A coded manifest accompanies the sample — containing only the case code, sample type, required analysis, and collection date.

Cold Chain Dispatch

The sample is packaged per IATA P650 biological specimen shipping standards and dispatched with a certified medical logistics partner (DHL Medical, World Courier, or Marken).

Chain of Custody

Every custodial handover is logged in the GeneAI audit system. The platform tracks the sample in real-time and notifies you when it is received by the UK laboratory.

04

Step 4 of 7

UK Analysis

World-class precision, closest to the science.

The coded sample arrives at a UKAS-accredited UK genomics laboratory, where clinical-grade DNA analysis is performed according to the service type selected. The laboratory processes the sample as a coded case — your identity remains unknown to them throughout.

What Happens Behind the Scenes

The UK laboratory operates under GeneAI's service level agreement, which defines turnaround times, quality thresholds, and data transmission standards. Their scientists see only the case code throughout analysis.

Process Breakdown

Sample Acceptance

The UK lab verifies the coded manifest, registers the sample in their LIMS against the case code, and confirms receipt to the GeneAI platform.

DNA Extraction

DNA is extracted from the sample using validated protocols. Extraction quality is assessed before sequencing proceeds.

Sequencing

Clinical-grade next-generation sequencing (NGS) is performed — whole genome, whole exome, or targeted panel depending on your selected service.

Primary Analysis

Raw sequencing data undergoes bioinformatics pipeline processing: alignment, variant calling, and quality control. Clinical reporting variants are flagged per ACMG/AMP guidelines.

05

Step 5 of 7

AI Interpretation

Intelligence that augments, never replaces.

The GeneAI Intelligence Engine receives the structured variant data and performs secondary analysis. This is not a diagnostic step — it is an intelligence and structuring layer designed to surface the most clinically relevant information clearly and legibly.

What Happens Behind the Scenes

The AI output is explicitly marked at every point as informational. No classification is presented as a clinical conclusion. The structured output is designed to support — not substitute — clinical consultation.

Process Breakdown

Variant Prioritisation

The engine ranks identified variants by pathogenicity classification, population frequency in relevant cohorts, and published clinical significance.

Research Cross-referencing

Each prioritised variant is cross-referenced against ClinVar, OMIM, gnomAD, and current peer-reviewed literature.

Pattern Recognition

The engine analyses variant combinations and gene interactions that may carry cumulative clinical significance — flagged for human review, not automatic classification.

Report Structuring

Findings are compiled into a structured report template with clearly labelled sections, confidence levels, and explicit informational-only disclosures.

06

Step 6 of 7

Report Delivery

Your results, in your hands, in plain language.

The completed report is delivered securely to your GeneAI patient portal. It is written in plain language with clearly labelled sections. Full laboratory data and technical appendices are included for any clinician you choose to share it with.

What Happens Behind the Scenes

Report delivery triggers the re-identification process within the GeneAI key vault — linking the case code back to your identity solely to deliver the report to your account. This link is recorded in the audit log with timestamp and your authorisation.

Process Breakdown

Secure Delivery

The report is encrypted and delivered to your patient portal. You receive a notification on your registered contact details.

Plain Language Summary

The first section of every report is written for a non-clinical reader. You do not need a science background to understand your results.

Technical Appendix

Full laboratory data, variant tables, and methodology notes are included for use by any clinical professional you choose to consult.

Downloadable Formats

Your report is available as a structured PDF and in a shareable clinical data format for direct integration with your consultant's systems.

07

Step 7 of 7

Optional Referral

Connection to expertise, only when you want it.

If your findings suggest specialist follow-up would be beneficial, GeneAI can match you to relevant clinical specialists — in the GCC or internationally. This is entirely optional and patient-initiated.

What Happens Behind the Scenes

The referral module is entirely separated from the diagnostic pathway. No specialist is contacted without explicit patient initiation. Specialist matching is algorithmic — based on specialty alignment, not commercial relationships.

Process Breakdown

Specialist Matching

Based on your genomic findings, the platform surfaces relevant specialists from the GeneAI network — filtered by specialty, location, consultation mode, and language.

Anonymous Enquiry

You can make an initial enquiry to a specialist without sharing your full report. Your identity remains protected until you choose to share it.

Consultation Booking

Book a video or in-person consultation directly through the platform. Your report can be shared with the specialist prior to the appointment with a single click.

Ongoing Care Coordination

For patients who proceed to specialist care, GeneAI can provide secure document sharing and communication support for ongoing case management.

Privacy Architecture

Your identity. Always protected.

Double-Blind Anonymisation

Your identity and sample travel as separate, unlinked entities. No laboratory ever sees your name.

Encrypted at Rest & Transit

All data is AES-256 encrypted. Re-identification occurs only inside the GeneAI key vault, never externally.

Your Data, Your Control

No third party receives your identifiable information without your explicit, audited consent.

Begin

Ready to begin?

Join the patients already accessing world-class genomic care through GeneAI. No referral required. Your privacy guaranteed from day one.

Begin Your Journey Speak to a Specialist